About True North Advocates
Dedicated patient advocates committed to ensuring every person receives the healthcare they need, regardless of their financial situation.
"Empowering Patients with Choice"
Our Mission
To eliminate barriers between patients and quality wound care by providing personalized advocacy, financial assistance navigation, and comprehensive support throughout the healing journey.
Our Promise
No patient should suffer from lack of access to proper wound care. We bridge the gap between medical need and available resources.
Since 2020
Helping patients navigate healthcare challenges
Our Core Values
Compassion
Every interaction is guided by empathy and understanding. We treat each patient with the dignity and respect they deserve.
Advocacy
We fight tirelessly for our patients' rights and ensure their voices are heard in complex healthcare systems.
Excellence
We maintain the highest standards in everything we do, continuously improving our services and knowledge.
Collaboration
We work closely with healthcare providers, insurers, and community organizations to create comprehensive solutions.
Integrity
Trust is fundamental. We operate with complete transparency and maintain strict confidentiality standards.
Innovation
We embrace technology and creative solutions to make healthcare more accessible and patient-friendly.
Meet Our Team
Sarah Martinez, RN, CCM
Founder & Lead Patient Advocate
With 15 years in wound care nursing and case management, Sarah founded True North Advocates after seeing too many patients struggle with system navigation.
Credentials: RN, Certified Case Manager (CCM), Wound Care Certified (WCC)
Michael Chen, LCSW
Director of Patient Support
Specializes in healthcare social work and patient advocacy, with expertise in insurance navigation and financial assistance programs.
Credentials: Licensed Clinical Social Worker (LCSW), Certified Patient Advocate (CPA)
Dr. Emily Rodriguez, MD
Medical Director & Advisor
Board-certified dermatologist providing medical oversight and ensuring evidence-based advocacy practices for wound care patients.
Credentials: MD, Board Certified Dermatology, Fellow American Academy of Dermatology
David Park, MBA
Financial Assistance Coordinator
Expert in healthcare finance and insurance, helping patients navigate complex financial assistance programs and application processes.
Credentials: MBA Healthcare Administration, Certified Financial Counselor (CFC)
Our Credentials & Partnerships
🏅 Professional Certifications
-
Certified Case Manager (CCM)
Commission for Case Manager Certification -
Wound Care Certified (WCC)
National Alliance of Wound Care and Ostomy -
Certified Patient Advocate (CPA)
Patient Advocate Certification Board -
Licensed Clinical Social Worker (LCSW)
State Licensing Board
Professional Memberships
-
Alliance of Professional Health Advocates
Active Member Since 2020 -
Case Management Society of America
Professional Member -
Wound Healing Society
Associate Member -
National Association of Social Workers
Member in Good Standing
Compliance & Standards
HIPAA Compliance
Full compliance with health information privacy and security regulations.
Ethics Standards
Adherence to professional ethics codes and advocacy standards.
Continuing Education
40+ hours annually to maintain certifications and stay current.
Our Impact
Patients Served
In Financial Assistance
Patient Satisfaction
Average Response Time
Ready to Get Started?
Our team is here to help you navigate your healthcare journey with confidence and dignity.