Privacy Policy
Last Updated: August 1, 2024
Your Privacy Matters
We are committed to protecting your health information and personal data. This policy explains how we collect, use, and protect your information in compliance with HIPAA and other privacy laws.
Information We Collect
Health Information
- Wound location and description
- Medical history relevant to your care
- Insurance information
- Provider preferences and past experiences
Personal Information
- Name, contact information, and location
- Demographic information for service improvement
- Communication preferences
How We Use Your Information
- Provider Matching: Connect you with appropriate wound care specialists
- Advocacy Services: Assist with insurance navigation and care coordination
- Financial Assistance: Help you find and apply to relevant programs
- Service Improvement: Analyze trends to improve our services
- Communication: Send you updates about your requests and relevant resources
Information Sharing
We only share your information:
- With Your Consent: When you explicitly authorize sharing
- For Treatment: With healthcare providers you choose to connect with
- For Financial Assistance: With programs you apply to through our service
- As Required by Law: When legally mandated
We never sell your information to third parties or use it for marketing purposes.
Data Security
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Limited access on a need-to-know basis
- Regular Audits: Security assessments and updates
- HIPAA Compliance: Full compliance with health information regulations
- Staff Training: All team members trained on privacy protection
Your Rights
You have the right to:
- Access: Request copies of your information
- Correction: Request corrections to inaccurate information
- Deletion: Request deletion of your information (with some exceptions)
- Restriction: Request limits on how we use your information
- Portability: Request your information in a portable format
- Withdraw Consent: Withdraw consent for non-essential uses
Cookies and Website Data
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website usage to improve our services
- Ensure website security
You can control cookies through your browser settings.
Contact Us
For privacy questions or to exercise your rights:
Privacy Officer
📧 privacy@helpinghandspro.com
📞 1-800-TRUENORTH (privacy line)
📮 True North Advocates Patient Advocates
Privacy Department
123 Healthcare Blvd
Medical City, MC 12345
Policy Updates
We may update this privacy policy to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or through our website. The "Last Updated" date at the top indicates when changes were last made.